Cannot Log In to the Agent Portal

If you are unable to log in, first confirm you are using the correct email address and that Caps Lock is not active. Click Forgot Password on the login page to receive a password-reset link. If the reset email does not arrive within five minutes, check your spam or junk folder. Accounts can be locked after several failed attempts — an administrator can unlock your account under Admin > Staff > Agents by clicking your name and selecting Unlock Account. If two-factor authentication is enabled and you have lost access to your authenticator app, contact your system administrator to reset your 2FA enrollment. Browser cache or cookie issues can also block login — try an incognito window as a quick diagnostic step.