Account & Billing

Keeping your payment method current ensures uninterrupted access to your helpdesk subscription. Go to Admin > Billing > Payment Methods and click Add New Card. Enter your card number, expiry date, and CVV, then click Save. To set the new card as your default, click the star icon next to it. Old cards can be removed by clicking the

Your monthly or annual invoice details every charge applied to your account during the billing period. Access all invoices under Admin > Billing > Invoices. Each invoice lists the plan name, the number of agent seats billed, any add-ons or overage charges, applicable taxes, and the total amount due. A PDF version is available for download by clicking Download

You can change your subscription plan at any time from Admin > Billing > Subscription. Click Change Plan and select the tier that best fits your current team size and feature requirements. Upgrades take effect immediately — you will be charged a prorated amount for the remainder of the current billing cycle. Downgrades are scheduled to begin at the