Technical Support

Email piping allows incoming emails sent to your support address to be automatically converted into helpdesk tickets. Navigate to Admin > Emails > Incoming Mail and click Add New Mailbox. Enter your mail server hostname, port, protocol (IMAP or POP3), and login credentials. Enable SSL if your mail server requires an encrypted connection. Under

Departments group agents by function — for example Sales, Billing, and Technical Support — while teams allow cross-department collaboration on specific projects or escalation paths. To create a department, go to Admin > Staff > Departments and click Add Department. Assign a manager, set SLA policies, and configure auto-assignment rules. Teams are

The helpdesk REST API lets you integrate ticket management into your own applications and workflows. Generate an API key under Admin > API Settings > Create Key and note the key — it will not be shown again. All API requests must include the key in the Authorization: Bearer <key> header. The base URL follows the pattern