Troubleshooting

If incoming emails are not generating tickets, start by verifying your mailbox configuration under Admin > Emails > Incoming Mail. Click Verify Connection — a failed connection usually indicates incorrect server hostname, port, or credentials. Check that the polling service is running by reviewing the cron job log at

If you are unable to log in, first confirm you are using the correct email address and that Caps Lock is not active. Click Forgot Password on the login page to receive a password-reset link. If the reset email does not arrive within five minutes, check your spam or junk folder. Accounts can be locked after several failed attempts — an administrator can unlock your account

Performance degradation is often caused by accumulated data or misconfigured server resources. Begin by clearing the application cache from the command line: php artisan cache:clear && php artisan config:clear && php artisan view:clear. Check your server memory and CPU usage — the helpdesk requires at least 2 GB RAM and two CPU cores for smooth operation under