Configuring Email Piping

Email piping allows incoming emails sent to your support address to be automatically converted into helpdesk tickets. Navigate to Admin > Emails > Incoming Mail and click Add New Mailbox. Enter your mail server hostname, port, protocol (IMAP or POP3), and login credentials. Enable SSL if your mail server requires an encrypted connection. Under Fetching Options, set the polling interval — we recommend every two minutes for responsive support. Test the connection using the Verify button before saving. Once active, the system will poll the mailbox at the configured interval and create tickets from unread messages, preserving the original sender as the requester.