Setting Up Your Profile

A complete profile helps your team and customers identify you quickly. Navigate to My Profile from the top-right avatar menu. Upload a clear profile picture, then fill in your display name, job title, and contact phone number. Set your preferred timezone and language so that all timestamps and interface text match your locale. You can also configure your notification preferences here — choose whether to receive alerts via email, browser notifications, or both. Once saved, your profile information will appear on every ticket reply and internal note you post, providing clear ownership of every interaction.