Slow Page Load or Timeout Errors

Performance degradation is often caused by accumulated data or misconfigured server resources. Begin by clearing the application cache from the command line: php artisan cache:clear && php artisan config:clear && php artisan view:clear. Check your server memory and CPU usage — the helpdesk requires at least 2 GB RAM and two CPU cores for smooth operation under moderate load. Review the PHP max_execution_time and memory_limit values in php.ini and increase them if necessary. Database query performance can degrade without regular maintenance; run OPTIMIZE TABLE on the tickets and ticket-thread tables. If you use a queue worker, ensure it is running and not stalled by checking php artisan queue:status.