Understanding the Dashboard

The dashboard is your central hub for managing all helpdesk activity. At a glance you can see open, pending, and resolved ticket counts displayed as summary cards at the top of the page. The activity feed below shows recent updates across all tickets assigned to you or your team. Use the left sidebar to navigate between tickets, knowledge base, reports, and settings. The quick-search bar at the top allows you to locate any ticket by ID, subject, or requester name instantly. Customise your dashboard widgets by clicking the settings icon in the top-right corner to show only the information most relevant to your role.