Using the REST API

The helpdesk REST API lets you integrate ticket management into your own applications and workflows. Generate an API key under Admin > API Settings > Create Key and note the key — it will not be shown again. All API requests must include the key in the Authorization: Bearer <key> header. The base URL follows the pattern https://your-domain.com/api/v1/. Common endpoints include POST /tickets to create a ticket, GET /tickets/{id} to retrieve details, and PUT /tickets/{id} to update fields. Refer to the full API reference under Admin > API Settings > Documentation for request schemas, response codes, and rate-limit details.